Independence Day 2015

I wax patriotic for this is an important holiday to me.

Please take time this weekend to remember that we are here because of the actions of a handful of brave men – actions which at the time made these men traitors. They banded together with common purpose – a new way of life, free from tyranny, free from the oppression of monarchy, and free to be the seeds of the nation we have grown into. Then they told the world about it eloquently!

  • When in the Course of human events, it becomes necessary for one people to dissolve the political bands which have connected them with another, and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature’s God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation.
  • We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.–That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed.
  • But when a long train of abuses and usurpations, pursuing invariably the same Object evinces a design to reduce them under absolute Despotism, it is their right, it is their duty, to throw off such Government, and to provide new Guards for their future security.

Why does this apply to us? Because the future will not be what today is. We have seen a shift in the demand by channel, the ability to train consumers of software and hardware products while at the same time the dependence on those systems has become all the more ubiquitous! Doctors depend on technology to record your medical record, to recall previous tests, illnesses, and injuries yet are some of the busiest people in our country. When the hospital decides to change their electronic health record (EHR), who feels that change most acutely? Those healthcare providers who are treating patients, not sitting in 24 hours of software training to improve long term trending, reporting, and consistency of billing for the hospital network. And those are the people who will tell EVERYONE that this software sucks because it takes me longer than recording and sending to a transcriptionist. According to a study published in the JAMIA, “The use of bedside terminals and central station desktops saved nurses, respectively, 24.5% and 23.5% of their overall time spent documenting during a shift. Using bedside or point-of-care systems increased documentation time of physicians by 17.5%.” When a doctor can see 18% fewer patients in the course of a day, the EHR will be a hard sell.

That is where we come in. A well trained staff, familiar not only with the software but with the processes and workflows can help that physician through a multitude of challenges. With a competent team of support professionals at the ready we have direct impact on that 17.5%. We can educate the doctor, empower the nurse to be a first line ally in support, and through that improve the patient care experience. With the shift in markets many more of us will be able to add the bullet “No loss of life was attributed to a software failure on my watch.” to our resumes, doctors will see more patients, and the booming US healthcare market will continue to grow.

All because we believe in the cause of helping our customers, our users, one transaction at a time. Watch the fireworks from a safe distance. Grill some burgers or dogs. Enjoy this long weekend with your family. Do remember to spare a thought for those who accepted the ultimate challenge, risked life, liberty, and family in pursuit of a better tomorrow for all citizens. Then ask yourself what you believe in.

I believe in America.


Liberty means responsibility.  That is why most men dread it.  ~George Bernard Shaw, Man and Superman, “Maxims: Liberty and Equality,” 1905


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